CUSTOMER SATISFACTION SPECIALIST

The Customer Satisfaction Specialist at Birch Gold Group is responsible for ensuring customer satisfaction by conducting post-purchase customer experience surveys, sending out review survey links, and monitoring various review sites for new posts. This role will also be responsible for shipping thank you coins, tracking and confirming delivery, and following up with appropriate personnel to ensure customer needs were addressed. The Customer Satisfaction Specialist will work closely with the Sales Support team to assist with various tasks and responsibilities. 

Key Responsibilities

• Conduct post-purchase customer experience survey calls to gauge customer satisfaction
• Send out review survey links to customers to gather feedback and improve customer experience
• Ship thank you coins to customers and track and confirm delivery
• Monitor various review sites for new posts and respond accordingly
• Follow up with appropriate personnel to ensure customer needs were addressed
• Flag and notify reporting manager of any potential complaints
• Assist the Sales Support team with various tasks and responsibilities as needed

Requirements

• Prior experience in a customer service or customer support role
• Excellent communication skills, both written and verbal
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and customer management software
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and ability to think critically

Benefits

Medical, Dental, Vision, 401k

PTO: 1 week paid annually

Paid Holidays

Annualized Performance Bonus

Work From Home

About Birch Gold Group

As a leading national dealer of precious metals, Birch Gold Group helps Americans diversify their savings with physical gold and silver. Customers can purchase for physical delivery, or they can roll over all or a portion of an existing IRA or eligible 401(k) into a Precious Metals IRA. Our customer satisfaction and record of service is exemplary, and we maintain an A+ rating with the BBB. So no matter your past experience with precious metals, you can rest assured that we will provide you with superior service.