Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title: Project Coordinator I

Location: TX Remote

***THIS POSITION IS PART-TIME - 20 HOURS PER WEEK***

• THE ROLE:Product Enablement (PE) is a highly interdisciplinary part of Company.
• We drive market adoption of Meraki by developing, promoting and delivering scalable programs that build knowledge and create enthusiasm among participants.
• Our audiences include resellers, service providers, distributors, customers, and the rest of Cisco. PE programs are managed globally, but training operations are regionalized to better support regional needs.
• You will focus on running logistics and answering tickets for Meraki’s technical training programs across the Americas.
• Ideal candidates will have exceptional written and verbal communications skills, acute attention to detail, high energy and enthusiasm, and a customer first mentality.
• Past operations and customer service experience are highly preferred.
• Professional working proficiency in English and Spanish is required.
• RESPONSIBILITIES:Work with a counterpart to execute campaign creation in salesforce and post-session processing for all global training sessions (Attendance tracking, follow ups, post-completion tickets.)
• Work with a counterpart to answer all global Zendesk tickets from Meraki sales teams as well as partner, customer, and Cisco audiences
• Update documentation and spreadsheets as needed
• Execute reminders for operational rigor (Deadlines and Milestones tracking for the global team)
• MINIMUM REQUIREMENTS: (“Must have” Qualifications)1-2 years of relevant workplace experience
• Excellent writing and communication skills and strong attention to detail
• Customer first attitude, with desire to engage and solve problems for stakeholders
• Ability to accept and respond to changes and challenges in a positive manner
• Strong attention to detail
• Proficiency in Microsoft Office and Google workspace (Docs, Sheets, Slides)