National Support Desk Analyst - 13735 - Remote

Date: Mar 9, 2023

Location: Aberdeen Proving Ground, MD, Remote, United States

Company: HII's Mission Technologies division

​Requisition Number: 13735 

Required Travel: 0 - 10% 

Employment Type: Full Time/Salaried/Exempt

Hours Per Week: 40.00 

Anticipated Salary Range: $47,539.00 - $60,000.00 

Security Clearance: No Clearance 

Level of Experience: Mid 

Summary

HII Mission Technologies is currently seeking a National Support Desk Analyst to support the Administrative Office of the U.S. Courts.

This position can be worked 100% remotely.

What you will do

• Analyze, isolate, and resolve federal courts’ systems problems. This includes but is not limited to technical, procedural, operational, and functional issues
• Assist court staff with multiple applications utilized within the court unit
• Maintain an online log of support requests and related resolution activity of help desk requests received from court staff
• Application training will be provided along with other projects as assigned by the supervisor

Minimum Qualifications

• 2 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience. 
• Relevant work experience may substitute the educational and IT requirements

Background should include:

• Prior help desk experience with excellent customer service skills
• Project management skills
• Utilizing and understanding SQL queries for database support/troubleshooting
• Problem solver with troubleshooting, decision making and analytical skills
• Able to work and interact with others in a structured / team environment
• Flexibility and adaptability to handle competing work demands
• Excellent verbal and written communication skills
• Demonstrated ability to communicate to nontechnical audience on technical issues
• Demonstrated ability to communicate on a technical level to a technical audience
• Ability to work nontraditional work schedules with flexible hours between 7:00am and 6:00pm and be on-call some weekends
• Ability to do limited travel (0-4 times a year)

Bonus points for

• Basic knowledge of Facility Management
• Basic knowledge of Human Resources
• Basic knowledge of accounting and expense reports
• Basic internet browser knowledge
• Basic project management skills
• Basic knowledge of Microsoft Products (Word, Excel, Power Point, etc.)
• All candidates will be subject to a pre-employment background investigation per HII requirements

HII’s Mission Technologies division develops integrated solutions that enable today’s connected, all-domain force. Capabilities include C5ISR systems and operations; the application of AI and machine learning to battlefield decisions; defensive and offensive cyberspace strategies and EW; unmanned, autonomous systems; LVC solutions; platform modernization; and critical nuclear operations. Together, HII's domain expertise and advanced technologies support mission partners anywhere around the globe. For more information, visit tsd.huntingtoningalls.com.

HII is a global engineering and defense technologies provider. With a 135-year history of trusted partnerships in advancing U.S. national security, HII delivers critical capabilities ranging from the most powerful and survivable naval ships ever built, to unmanned systems, ISR and AI/ML analytics. HII leads the industry in mission-driven solutions that support and enable a networked, all-domain force. Headquartered in Virginia, HII’s skilled workforce is 44,000 strong.

Working at HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; onsite health, vision and dental at some locations; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships.

HII is an Equal Opportunity/Vets and Disabled Employer. U.S. Citizenship may be required for certain positions.