Overnight Fraud Representative - Working from Home


New Braunfels, TX, USA Remote

Full time

Business Operations

Remote Overnight

Mar 14

Overnight Fraud Representative - Working from Home

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today! 

About the role:

The Fraud Investigator is responsible for conducting investigations into suspected fraud committed against the supported client(s) and it's customers. This includes, but is not limited to, proactive discovery of potential fraud through in-depth analysis of account activity, running reports, and responding to reported claims of fraud. This position is based out of New Braunfels but will also require you to work from home at times. 


Your Fraud Investigator day-to-day will involve:

  • Reviewing and investigating reports of suspected fraudulent activity
  • Using data analysis techniques, critical thinking, and pattern detection to uncover fraudulent activity
  • Gathering information and documentation from customers and/or internal sources
  • Remediating and correcting activity that is deemed fraudulent
  • Documenting the rationale and determination for each report and referring to other departments where necessary
  • Follow up with customers and/or internal contacts during the investigation.
  • Ensure confidentiality of all information collected during investigation
  • Assist with the implementation of new processes and procedures

Some things we consider critical for this role (Fraud Investigator Representative):

  • Experience in financial crime investigations
  • Proficiency with data analysis techniques
  • Strong interpersonal skills and ability to develop productive working relationships
  • Resourceful, persistent, and self-driven  with the ability to maintain high level production.
  • Ability to thrive in fast paced entrepreneurial environment
  • Exceptional communication skills, analytical skills, and strong attention to detail
  • Experience in Microsoft and G-Suite tools, such as Excel
  • Creative Problem Solving abilities 
  • Mac OS experience 


You'll thrive in this role if: 

● You have 1+ years experience going above and beyond for customers, in any industry 

● You have some sales or negotiation experience, or the demonstrated ability to speak persuasively ● You're a critical thinker with problem-solving skills 

● You're savvy with the use of technology & software 

● You have solid written and verbal communication skills 

● You have great interpersonal skills, and an ability to adapt to the situation 

● You're resourceful, resilient, and thrive in a fast-paced environment 

● You can multitask while speaking with customers 

● You have a High School diploma or GED


TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.


TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

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TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your ...