Inbound Contacts Representative
Inbound Contacts Representative
About this job
Description
The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries.
Responsibilities
The Inbound Contacts Representative 2 addresses provider needs which may include complex benefit questions, resolving issues, and educating providers.
- Inbound calls from providers
- Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
- Complex benefit and claims questions
- Escalates unresolved and pending provider issues.
Required Qualifications
- 1 or more years of Inbound/Outbound Call Center Experience
- Proficiency with Microsoft Office Excel and Word
Share this job:
I chose to work at Humana because I heard a lot of great things about the company. It’s a very accommodating place and I enjoy working here.
MAJENTA
INBOUND CONTACT REPRESENTATIVE
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
Humana Health and Safety Policy
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working outside of their homes. Learn how we are doing our part
Humana Security Notice
Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the request.
California Residents
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