Inbound Contacts Representative


Atlanta, GA, USA Remote Remote for Atlanta GA, Birmingham AL, Tampa FL, Brentwood TN, San Antonio TX

Full time

Customer Service


Mar 14

Inbound Contacts Representative

About this job


The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries.


The Inbound Contacts Representative 2 addresses provider needs which may include complex benefit questions, resolving issues, and educating providers.

  • Inbound calls from providers
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Complex benefit and claims questions
  • Escalates unresolved and pending provider issues.


Required Qualifications

  • 1 or more years of Inbound/Outbound Call Center Experience
  • Proficiency with Microsoft Office Excel and Word

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I chose to work at Humana because I heard a lot of great things about the company. It’s a very accommodating place and I enjoy working here.



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Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working outside of their homes. Learn how we are doing our part 

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