Resy Implementation Specialist - Bilingual English/French Canadian

Job Description

Work Location Options:Virtual

WHO WE ARE:

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 9,000 restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

ABOUT THE ROLE:

The primary role of an Implementation Specialist is to ensure the successful activation of customers onto our platform and provide outstanding front-line support to Resy restaurant partners. Implementation Specialists will nurture relationships post sale and reinforce the value in our partnership while also fulfilling the customers technical needs. They’ll lead with a customer-centric and consultative approach to turn contracts into long term commitments.  

*This position is remote however the desired candidate will sit in the Eastern or Central time zone.*

WHAT YOU'LL DO:

External 

• Oversee the entire onboarding process from signature to set live and seamlessly transition customers as they move from different stages in the customer journey 
• Build strong customer relationships and fulfill the role of trusted advisor 
• Lead with subject matter expertise and find creative solutions to operational challenges 
• Coordinate and provide customizable training sessions to ensure confidence with the platform 
• Answering guest inquiries via email, text, phone & live chat  
• Troubleshoot any issues relating to Resy product and provide basic support to our restaurant partners 

Internal 

• Thorough understanding of our technologies 
• Resolve customer concerns and operational challenges independently and through appropriate collaboration with internal team members 
• Show up as an engaged team member and contribute to a collaborative & inclusive team environment 

WHO YOU ARE:

• You are fluent in Québécois 
• You have 1+ years’ experience in an implementation, support, or hospitality role 
• You have strong attention to detail  
• You excel in customer service, you provide clear and thorough instructions, and you remain calm during stressful situations  
• You are communicative, detail-oriented, and highly organized 
• You thrive in a dynamic, fast-paced environment  
• You are a team member through and through, knowing when to play the role of leader or follower given the circumstance  
• You are passionate about restaurants and the hospitality industry 

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.