Customer Service Representative, Work from Home Opportunity

Job Description

Customer Service Representative (Full Time)

Bring your heart to work at CVS Health! Our Customer Care division of CVS Health’s Pharmacy Benefit Manager business is hiring 100s of Customer Care Representatives in your area!

Are you interested in a flexible work schedule and live within 75 miles of Lees Summit, MO? An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company. We are currently hiring Part Time Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.

In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!

We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.

We have a comprehensive training program to ensure your success on the team. This includes onsite training of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH positions.

Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering part time schedules starting at 20 hours a week. Days off and hours may vary. Scheduled start times will vary and rotate to support business needs. Site hours are 6am-11pm local time, 7 days per week.

Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel!

As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Equally, there are times where call volumes fall, and we may ask colleagues to reduce scheduled hours. Any requested increase or decrease to hours will be communicated with advance notice to a colleague. At CVS Health, we always seek to keep the colleague at the heart of what we do when meeting business demands.

Pay rates start at $17.50!

Our application process is 2 simple steps:

1. Apply online

2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

∙ Computer proficiency in Windows-based applications

Preferred Qualifications

∙ Associates degree or equivalent experience

∙ Ability to problem solve in a positive, productive manner

∙ Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

∙ Reliability and compliance with scheduling standards

∙ Ability to exhibit patience and empathy and express assurance and confidence

∙ Strong customer service skills, including courteous telephone etiquette and professionalism

∙ Strong oral, interpersonal and communication skills

Education

High School Diploma or equivalent experience preferred

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.