Customer Support Specialist (Level 1)

Role Details

Type of Support: Non-Voice (Email and Chat)

Contract Duration: Permanent

Position type and schedule: Full-time. Flexible availability to work any shift

Training Schedule: Flexible availability to work any shift

Work type and Location: Hybrid, Metro Manila

Expected start date: Can start ASAP

About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

You’ll Be...

• Providing excellent, friendly, and positive customer service via email, chat, and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Savvy with web, computer, and smartphones
• Able to work independently and collaboratively

What You Bring To The Table

• Excellent English skills spoken and written (EFSET results from C1 or C2 level)
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations

What We Provide

• Location (Metro Manila) - (Hybrid)
• Full-time with the potential for overtime if requested
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity. 

Read more about our Core Values and story here.

PRIVACY NOTICE

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To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.