Compliance Analyst (Auditor)

Role Details

Start Date: March 2023

Training and Work Schedule: Monday to Friday - 08:00am to 05:00pm - Saturday and Sunday off

Contract Type: Permanent

Work Type: Work from home, but the flexibility to work from the office when required 

About The Role

The Compliance Analyst II (Auditor) is a new role designed to help build out a new line of business (LOB) focused on compliance. You will be responsible for leading indirect employees through standard procedures with an eye on improvement and optimization of every aspect of the compliance requirements. You will also be responsible for auditing, documenting, and helping create standard operating procedures for the Compliance OPS organization. 

A successful candidate will have a strong command of the PartnerHero ecosystem and be responsible for both tactical and business processes, including project management for the implementation of some processes

You Will Be...

• A mentor to team leads and program managers running Compliance programs
• Helping develop new Compliance and moderation programs/processes 
• Executing key initiatives that will help improve the level of agent production we’re providing and make your team’s job more rewarding
• Identifying possible gaps in procedures as a Compliance OPS owner
• Overseeing the process of updating/refining training documents as needed 
• Looking out for opportunities to serve the partners (and your teams) better
• The front line for Identifying program issues and risks, and helping in developing mitigation initiatives to reduce the potential impact
• Reflecting PartnerHero’s core values in everything you do (humility, ownership, growth, care for others, and manifest trust)

What You Bring To The Table

• Excellent written and spoken communication skills
• 1+ years of compliance or trust & safety related experience
• 1+ years successfully managing account relationship teams and processes, including mentoring 3-5 junior account managers
• Deep knowledge of trends in Compliance Operations around moderation, trust & safety, and higher level compliance experience around anti-fraud
• Track record of managing relationships with internal stakeholders
• Strong work ethic with a talent for bringing out the best in others
• Advanced proficiency in G-Suite/MS Office (gSheets/Excel is a must)
• Highly reliable and wonderful to work with
• You’re excited to work in a fast-paced, dynamic startup environment

What We Provide

• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity. 

Read more about our Core Values and story here.

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