Student Success Manager - Remote

To ensure student success and retention for online students through excellent team leadership and successful coaching practices that enables students to succeed in their academic endeavors. Manage team effectively through coaching staff, monitoring metrics and phone call observations. Handles department escalation from the team on student concerns. Oversee projects and initiatives with the team and project manage extra tasks and other academic requests needing senior leadership approval. Communicate interdepartmentally to achieve the highest possible customer service for students.

Essential Duties and Responsibilities

• Provide daily, weekly, monthly and quarterly success metrics and analysis
• Provide leadership development for a team of coaches ensuring quality and productivity
• Manage escalations and approvals such as LOA, tuition forgiveness escalations, course overloads, and student complaints
• Provide oversight of student success Coach hiring, training, and evaluating on academic and student advising policy and procedures, including SOS policies/procedures
• Administer of all academic policies as regulated by course catalog, student handbook and other regulatory academic requirements
• Academic oversight for students regarding all academic issues, i.e., failed and incomplete grades, Satisfactory Academic Progress and qualitative academic progress
• Review term final grades and cumulative GPA’s and conduct follow-up including outreach strategies
• Oversee or participate in university initiatives as assigned

Required Skills

• Ability to inspire strategic direction throughout the department
• Ability to manage and coach success coaches to offer a better student experience
• Commitment to providing mentorship to success coaches in order to promote student development and success
• Encompass creative problem solving capabilities
• Ability to drive results and meet team/department goals
• High level of interpersonal and communication skills
• Ability to multi-task efficiently and effectively
• Required Experience

Required Experience

• Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent), Master’s preferred
• 3 - 5 years of work experience in an academic environment or counseling setting along with 1- 2 years of managerial experience
• Working knowledge of academic policies and procedures

Pay and Benefits

• Pay for this role ranges from $50,000 to $60,000 annually
• 401(k) Savings Plan
• Dental insurance
• Medical insurance
• Health savings and flexible spending accounts
• Paid time off
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Employee Stock Purchase Plan
• Adoption assistance
• Tuition assistance

*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

About Colorado Technical University (CTU)

For 55 years, Colorado Technical University (CTU) has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can pursue a variety of degrees at the associate, bachelor’s, master’s and doctoral level, CTU provides flexible online classes, accessible through the University’s Virtual Campus or the innovative CTU Mobile app. CTU also maintains two ground campus locations in Colorado Springs and Aurora, Colo. With the help of faculty and industry professionals, CTU has awarded over 109,000 degrees to traditional campus and online students since 1965. For more information about CTU, visit www.coloradotech.edu.

Equal Opportunity Employer

Colorado Technical University is committed to a policy of equal employment opportunity and considers all persons without regard to age, color, disability, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state or local law.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Management: 2 years (Required)
• mentoring and counseling: 2 years (Required)
• call center: 2 years (Required)

Work Location: Remote