Claims Customer Care Associate

Liberty Mutual Insurance

United States Remote Candidates Must Live in United States

Full time

US$38-41.5k (annually)

Customer Service


Feb 23

This job is no longer accepting applications.

Pay Range: $38,000 – $41,500 annually  

Currently hiring for afternoon/evening shifts!

Starting dates will be in April 2023!

Working schedule will be an 8 hour shift with various start times at 1:30 PM EST or later  Must be flexible with availability.

***Hiring in all states with the exception of: Georgia, Illinois, Alaska, Hawaii, Nevada, New York, and California ***

Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.


  • Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset)
  • Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed
  • Efficient worker: In our fast-paced environment, you’ll handle customers’ needs—quickly, effectively and in a friendly, caring manner—to meet our Claims Service Center goals
  • Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
  • Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next step


  • A history of working in financial services, hospitality or retail, with previous call center experience a plus
  • Appropriate licenses or willingness to obtain licenses via company-sponsored training
  • Excellent oral, written and interpersonal skills
  • Ability to project courtesy and empathy
  • Strong time-management and multi-tasking capabilities
  • Demonstrated typing proficiency
  • Proficiency using computers, including Microsoft Outlook and keyboard shortcuts
  • Ability to handle confidential and proprietary information appropriately
  • A high school degree or equivalent, Bachelor’s degree preferred
  • Willingness to continue learning about products, procedures and technical systems as you grow in this role

Job Specifications:

Reference: 2023-54056

Category: Claims

Primary Location: Remote

Additional Locations: Chandler, AZ; Englewood, CO; Orlando, FL; Meridian, ID; Indianapolis, IN; Louisville, KY; Detroit, MI; Cleveland, OH; Chesterfield, SC; Brentwood, TN; Plano, TX; Sandy, UT; Spokane, WA;

Schedule: Full-Time

Salary: USD-$40,000.00-–-$41,500.00-/-Year

Education Level: High School Diploma/GED

Travel: As Needed

What does a career path in Claims at Liberty Mutual look like?

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