Scheduler, Clinical

Job Description

Scheduler, ClinicalAbout City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia. 

Job Description:

Hours: Mon - Fri 12:30pm - 9:00pm

This is a remote role, however coverage maybe needed onsite occasionally.

Local candidates near Newnan, GA will only be considered

Job Overview

The Clinical Scheduling Logistics Coordinator is responsible for expeditiously scheduling all functions of the new patient visit which includes the physician appointment(s), Nurse Navigator appointments, labs, testing, and transportation and could include travel and hotel arrangements.  The scheduler effectively collaborates and coordinates with the patient, Empowerment and Government Service Center representatives, Nurse Navigation, and the outpatient clinic to appropriately schedule the patient based on physician availability and patient requests. This role has a responsibility to assist multiple CTCA sites.

Job Responsibilities

60% Expeditiously interview patients and/or gather information from others to ascertain patients’ medical and travel needs. Appropriately schedule patients based on new patient pathway guidelines. Arrange travel for patient through Travel Dept. and confirm schedule arrangements with patient. Exemplify excellent customer services skills when communicating with patients and Stakeholders to promote top box patient satisfaction scores and our Stakeholder Bond. Escalates special issues/needs to leadership or a clinical resource. Document planned tasks and completed interactions in CRM system for visibility of patient status. This role will be assigned a variety of complexity in scheduling assignments and receive direction from physicians or other qualified clinical personnel involving more complex patient scheduling needs.

10%  Maintain working knowledge of hospital policies and procedures.  Maintains broad knowledge of scheduling processes/procedures and customer service practices by attending meetings and educational opportunities directed by your leadership.   May be asked to assist with training/on-boarding of new Stakeholders.

10% Support department strategy and key performance indicators by tracking personal productivity/statistics on department log(s) and on Lean Daily Management board.  Partners with leadership to understand the department and corporate strategy and operating directives.  Follows established methods, processes, and pathways to accomplish goals and seeks out guidance for less routine or new assignments.

10% Serve as a resource to Nurse Navigation and the clinic care teams to refine and personalize new patient evaluations after further review of medical records and pre-visit clinical phone interview.

10% Supports department strategy and key performance indicators by assisting on projects and assignments as requested by leadership outside of routine work.

Skills, Education, and Additional Information

• Highschool Diploma or GED, Associates degree preferred
• Two years of professional experience, preferably in the medical field
• Experience with multifaceted online computer applications, preferably medical scheduling
• Strong attention to detail
• Communicate effectively both written and verbally
• Ability to be empathetic and resolve conflict/barriers
• Ability to handle difficult situations and escalate when necessary

Pay Range

$18.39 - $28.42

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Visit:  Jobs.cancercenter.com to begin your journey.