Customer Service Representative Remote

Description and Requirements

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.

 What's In It For You:

• Collaborate with a diverse network of people
• Actively deliver innovative solutions for Accenture's clients
• Apply your skills and experience to help drive business transformation
• Work locally or remotely, significantly reducing or eliminating the demands to travel
• Must be available for any 8-hour shift from 7 am to 7 pm. 
• Role is remote, local to Austin, Houston, San Antonio or Dallas

Project Description:

• The agent is responsible for ensuring accurate data is entered into the TPL databases/networks/applications.
• Maintaining on going phone calls in a call center environment.

Responsibilities:

• This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. 
• Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. 
• Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. 
• Meets individual performance standards. 
• Performs other duties as may be assigned by management. 
• Attains and maintains strict required attendance and performance metrics
• Working knowledge of Microsoft Office Excel
• Must type 30 wpm
• Prior Medicaid Experience