Associate, Continuous Improvement--Crisis Services
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Role: Continuous Improvement Associate
Reports to: Manager of Continuous Improvement
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a nonprofit that provides 24/7 life-saving support via phone, text, and chat crisis services. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Overview of the role
The Continuous Improvement Associate is a crucial part of the team that maintains and improves the quality of The Trevor Project’s Crisis Services programs. Reporting directly to the Manager of Continuous Improvement, they will work to support the Continuous Improvement team, so as to drive innovation and own workstreams that ladder up to key priorities to ensure high-quality care to LGBTQ youth in crisis, as they relate to quality assurance . The Continuous Improvement Associate will work collaboratively to develop and implement new processes and initiatives, and refine existing ones, to reflect best practices that are efficient and effective to improve the user experience and increase the scale of our services.
Who You Are
- Organized. You are able to juggle multiple priorities to support projects in moving forward to completion. You use clear and logical systems and processes to support your work and that of the organization.
- Data-minded. You have emerging skills in data analytics and are comfortable taking a data-informed approach to your work.
- Process-minded. You love solving problems, have a keen attention to detail, and get excited about figuring out the minutiae of getting from steps A to B to C.
- Action-oriented. You know how to get things done. You operate with urgency and efficiency.
- Innovative. You look at the way things are and then imagine how they could be. You’re always thinking about the dream state and how we can leverage our current tools and data to get there.
- Resilient. You can maintain compassion for our LGBTQ youth and care about the safety and well being of our staff. You aren’t easily rattled by high-stress situations and can thrive in a crisis care setting.
- Collaborative. You are a dependable team player and enjoy working collaboratively towards a common goal. You’re ready to roll up your sleeves and support as needed.
- Perpetual Learner. You are energized by learning about new tools, topics, and approaches, and can quickly get up-to-speed and contribute to initiatives.
- Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
- Enthusiastic. You are overflowing with zeal and you care about making the people around you feel supported. The work we do is serious but we know how to have a good time and you should too.
What You'll Do
- Assist in the implementation of projects to improve the quality, efficiency, and scale of The Trevor Project’s Crisis Services programs.
- Support manager-level team members in conducting discovery and research to ensure projects are grounded in industry knowledge and best practices.
- Aid in the creation and evolution of policies, processes, and resources for our Crisis Services programs.
- Facilitate group meetings, office hours, and discussions across teams
- Use data to ensure tasks get completed, including contributing to literature reviews, assisting on document creation and editing (using Google Suite), and other administrative tasks.
- Successfully complete Crisis Counselor training and take counseling shifts on a monthly basis.
- As an organization that operates 24/7, must be available to work the occasional evening or weekend.
- Other tasks, duties, or special projects as assigned.
- Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including Summer Fridays.
- Comprehensive health insurance (we pay 100% of your premiums and 50% of dependent premiums for medical, dental, and life), including gender affirmation surgery.
- Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly amount for internet and office supplies, and a reimbursement to outfit your work-from-home space!)
- Online Subscription to Headspace, a digital meditation platform.
- Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day.
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws
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