Luxury Strollers Customer Support (Immediate hiring)

Role Details

Type of Support: Email, phone (20-30%)

Contract Duration: Permanent

Position type and schedule: Full-time | Mon-Fri | 6:30 AM - 3:30 PM CST | predominantly work from home with select days in the office 

Training Schedule: Mon - Fri | 6:30 AM - 3:30 PM CST | 4 - 6 weeks | entire training will be completed in the office 

Location: San Pedro Sula only

Expected start date: February 9th, 2023

We are excited that you are looking to grow your career at PartnerHero!

Your application will be used to indicate your interest in transferring to a new program. All transfer requests will be reviewed based on your interest as well as business needs, and your transfer will be processed accordingly. 

Please read carefully the position details to make sure you are eligible to apply.

About The Role

We are currently looking for a dynamic, proactive, well-versed Customer Support Specialist to provide customer support for one of our partners. Your main goal is to assist, educate, troubleshoot, see patterns, and go above and beyond to resolve customer and product problems. We are looking for expertise in how to handle providing friendly and helpful responses to customer support tickets via phone, email, and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority.

The reason you join won’t be the reason you stay!

You’ll Be...

• Providing excellent, friendly, and positive customer service via email, chat, and/or phone
• Helping customers solve problems with solid troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better 
• Savvy with web, computer, and smartphones
• Able to work independently and collaboratively 
• Relating feedback and ideas from customers to stakeholders within the organization.
• Displaying ownership of assigned projects outside of traditional Customer Support duties

What You Bring To The Table

• 1+ years of customer service experience: preferably supporting customers via phone, email, and chat
• Excellent, friendly, and positive customer service via email, chat, or phone
• Excellent English (spoken and/or written, C2 level)
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations
• Ability to follow guidelines and processes
• Ability to work independently and collaboratively 
• Knowledge of Microsoft Office, Teams and Outlook

What We Provide

• Full-time with the potential for overtime if requested
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging, and opportunity. 

Read more about our Core Values and story here.

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