Sales & Success Enablement Manager


Based in North America Remote only

Full time

US$138.3-207.5k (annually)



Feb 4

This job is no longer accepting applications.

Hi there!

We’re looking for an experienced Sales & Success Enablement Manager (based in North America) to join our growing Revenue Operations team at Zapier. Revenue Operations at Zapier is responsible for improving the effectiveness and efficiency of go-to-market programs with technology, data, and process.

As our first Sales & Success Enablement Manager reporting to Taylor McCallum, you’ll create, implement and iterate on an enablement strategy that sets our team up to win! You’ll help ensure our sales and success teams have the necessary content, training, coaching and support to perform as effectively and efficiently as possible.

This role will have an enormous impact on our sales and success rep ramping time and the overall productivity of the team. You’ll have the opportunity to work cross-functionally with Product Marketing, Revenue Operations, Sales and Success to build and shape an enablement strategy, starting with a rep onboarding and training program.

If you’re interested in driving your career at a fast-growing and profitable company, read on.

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier


About You

  • You have 5+ years of experience. You have worked in a sales/success enablement, training or management role at a B2B or SaaS company where you have experience in: developing and implementing a sales training and/or onboarding program, building process enablement collateral and using data and tooling to identify gaps in performance that can be addressed with coaching and/or training.
  • You’re an outstanding communicator. You communicate successfully across teams at a growing organization. You ask questions to uncover the goals and motivations of your colleagues. You build strong relationships with your stakeholders, and proactively elicit feedback and input on projects.
  • You have a strong understanding of the customer journey. You have worked in a customer facing role, or have worked closely with customer facing roles in the past. You have deep experience working with SMB and Mid-Market and understand their unique challenges and buying processes.
  • Problem-solving energizes you. You’re a problem solver at heart and know how to move things forward with limited resourcing or roadblocks.You like diving into efficiency challenges and identifying new opportunities to improve. You are comfortable with ambiguity and can break down complex problems into achievable goals.
  • You have a data driven mindset. You are comfortable using a combination of data and qualitative feedback to drive strategy and identify knowledge or skills gaps.


Things You’ll Do

  • Develop and own the sales and success enablement strategy and roadmap
  • Create and implement a structured sales and success rep onboarding program
  • Coordinate ongoing training and development
  • Identify and implement sales training and methodologies
  • Create and upkeep playbooks, documentation and training materials related to onboarding, sales and success tools, product, and ‘how to sell’
  • Use performance data to identify knowledge or skill gaps across the sales team
  • Help facilitate the training and implementation of new sales and success tools
  • Work closely with product marketing to deliver product training/collateral and identify product knowledge gaps
  • Facilitate manager training


Zapier Compensation Guiding Principles

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

  • Competitive: Zapier pays well among the technology sector.
  • Equitable: Consistent pay practices; competency-based pay.
  • Simple: Pay is well understood, and pay practices are built for scale.
  • Transparent: Zapiens know how pay works, including how their pay is determined.


The pay ranges for this role are:

United States: 138,300 - 207,500 USD

Canada: 138,300 - 207,500 CAD

A Candidate's compensation package is finalized once the interview process is concluded and accounts for experience, competencies (job knowledge, skills and abilities) and internal equity.

For more information on Zapier’s Total Rewards please click here.


How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact

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