Assistant Admissions Specialist

Job Summary:

The Assistant Admission Specialist (AAS) is part of our Admissions Center team and is one of the initial contacts for potential patients and/or family members of patients. The AAS supports the admission process through superior communication with the Admissions Center, facilities, and patients/families. This can include assisting in following up on existing leads, explaining services, taking and/or communicating insurance information, data entry, booking and communicating travel arrangements, and collecting payments.

Essential Duties & Responsibilities:

● Assist potential patients, loved ones, and referral sources up to point of admission

● Receive new leads via webchat, email, and text messaging campaigns

● Follow up on existing leads that have yet to convert

● Partner with the Admission Specialist on viable leads

● Obtain insurance information and patient demographic information

● Explain thoroughly the appropriate VH program to patient and appropriate parties

● Follow through and communicate with meticulous detail admissions scheduling process which includes but not is limited to: booking travel, obtaining special approvals and/or medical records when necessary, overcoming obstacles, obtaining proof of continued coverage, obtaining insurance cards and all pertinent subscriber and patient information, etc.

● Provide management and admissions team with status updates to ensure department goals are consistently met

● Attend regularly scheduled trainings and meet growth expectations to advance into Admission Specialist (AS) role

● Identify and perform daily outbound calls including: following up on old leads, calling former patients to ensure their continued success in sobriety, and reaching out to patients being worked by teammates

● Seamlessly working within a team environment in order to ensure comprehensive service to every patient

● Coordinate with the outside Account Executives regarding referrals

● Create and support a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Company’s policies

● Provide guidance to patients and families on federal treatment regulations as required

Education, Experience, Skills, & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● High school diploma required

● Minimum of 2 years in customer support, social work, emergency hotline representative, or other similar role as part of a Call/Support/Admissions Center.

● Must possess high stress-tolerance skills

● Superior ability to multitask

● Ability to work effectively and efficiently in a remote environment including navigating multiple technology platforms

● Excellent verbal and written communication skills

● Superior knowledge of accessing and using the Internet and MS Office tools

● Experience with CRM and EMR systems preferred

● Excellent relationship building skills

● Must have organization and planning skills

● Ability to collaborate and function as part of a team

● Resilience when faced with rejection critical

● Possess a high level of energy

● Willing to work long hours and schedule flex

● Ability to adapt to change and is growth-motivated

● Operates with integrity

Job Type: Full-time

Pay: From $21.63 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Experience:

• Customer service: 2 years (Required)

Work Location: Remote