Job Summary:
The Assistant Admission Specialist (AAS) is part of our Admissions Center team and is one of the initial contacts for potential patients and/or family members of patients. The AAS supports the admission process through superior communication with the Admissions Center, facilities, and patients/families. This can include assisting in following up on existing leads, explaining services, taking and/or communicating insurance information, data entry, booking and communicating travel arrangements, and collecting payments.
Essential Duties & Responsibilities:
● Assist potential patients, loved ones, and referral sources up to point of admission
● Receive new leads via webchat, email, and text messaging campaigns
● Follow up on existing leads that have yet to convert
● Partner with the Admission Specialist on viable leads
● Obtain insurance information and patient demographic information
● Explain thoroughly the appropriate VH program to patient and appropriate parties
● Follow through and communicate with meticulous detail admissions scheduling process which includes but not is limited to: booking travel, obtaining special approvals and/or medical records when necessary, overcoming obstacles, obtaining proof of continued coverage, obtaining insurance cards and all pertinent subscriber and patient information, etc.
● Provide management and admissions team with status updates to ensure department goals are consistently met
● Attend regularly scheduled trainings and meet growth expectations to advance into Admission Specialist (AS) role
● Identify and perform daily outbound calls including: following up on old leads, calling former patients to ensure their continued success in sobriety, and reaching out to patients being worked by teammates
● Seamlessly working within a team environment in order to ensure comprehensive service to every patient
● Coordinate with the outside Account Executives regarding referrals
● Create and support a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Company’s policies
● Provide guidance to patients and families on federal treatment regulations as required
Education, Experience, Skills, & Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● High school diploma required
● Minimum of 2 years in customer support, social work, emergency hotline representative, or other similar role as part of a Call/Support/Admissions Center.
● Must possess high stress-tolerance skills
● Superior ability to multitask
● Ability to work effectively and efficiently in a remote environment including navigating multiple technology platforms
● Excellent verbal and written communication skills
● Superior knowledge of accessing and using the Internet and MS Office tools
● Experience with CRM and EMR systems preferred
● Excellent relationship building skills
● Must have organization and planning skills
● Ability to collaborate and function as part of a team
● Resilience when faced with rejection critical
● Possess a high level of energy
● Willing to work long hours and schedule flex
● Ability to adapt to change and is growth-motivated
● Operates with integrity
Job Type: Full-time
Pay: From $21.63 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Customer service: 2 years (Required)
Work Location: Remote
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