Business Operations Associate, Pricing & Packaging

Zapier

North America, South America, Western Europe, and the United Kingdom Remote only

Full time

US$94.5-121.7k (annually)

Business Operations

Remote

Jan 11

Zapier’s on a mission to democratize automation. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. This role will focus on executing against our pricing and packaging priorities, ranging from data analysis and research to project and stakeholder management to writing email copy.

If you’re interested in growing your career at a fast-growing and profitable startup, then read on… We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

 

About You

You’re a skilled generalist. We’re looking for an internal consultant who can get up to speed quickly on a wide range of company projects. This role is on the junior side for the Biz Ops team. Deep experience in a particular space will be valuable, but you’ll be asked to stretch outside any single department in the company. It’s a good sign if you’re the type of person who started a business in school or have a side project that makes real progress. We're looking for someone with 2+ years of experience as a consultant, in investment banking, in software, or as an entrepreneur. You’ll need to be effective in an unfamiliar area quickly. You also need to be able to transition quickly from big-picture strategic thinking to tactical execution. This role will rely on you for both.

Low ego: Nothing is “not my job”. Our Biz Ops team is a collection of generalists who can work across the organization, but we also have a T-shape to our experiences that complement each other. We do things that don’t scale, so that we can figure out how to make them work at scale.

You believe relationships are critical to success. This role will be responsible for outcomes of projects but will have no direct-line manager authority. You need to be able to help teams deliver their best work and accomplish their goals without relying on org-structure authority. You'll influence through ideas, facts, and data.

You’re data-focused. Zapier is a data-driven organization and we need this person to help guide conversations. If you need data you should be able to self-serve a lot of it and ask the data team well-formed questions when you need something deeper. If there’s no data person on the call, you should be the most data-comfortable person participating. You’ll be expected to be able to do your own reporting and analysis regularly, with support from the data team on the hardest problems. It’s ok if your tool of choice is excel or google sheets, but even better if you’re confident in data warehouse and data visualization tools like SQL (we use redshift), Looker, or similar.

You understand the importance of speed and iteration. You should have a bias for delivering work as fast as possible. Once you get feedback, you should be comfortable iterating (or even wholesale throwing out) your prior work in the face of new information. This team spends lots of time on new concepts so being willing to try new things in short periods of time is more valuable than perfecting things over longer time horizons.

You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier, so this bullet appears in most jobs. It’s even more critical here. This role will often need to write company-wide communication on a mix of important and sometimes nuanced subjects. You need to be clear, concise, and understand that the reader’s time is more valuable than your own.

You’re solid at time management. You’ll juggle a variety of fast-moving communications projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. Process and organization will help you succeed in this role.

 

Things You’ll Do

By definition, this role will have varying responsibilities. This is a list of some that have come up recently. You might do some or all of these types of things, but is not a comprehensive list and you may not do all of them.

  • Define the yearlong project calendar for our legacy pricing migration program.
  • Use data to segment different user types and come up with a hypothesis for us to validate on what user segments may have a higher willingness to pay.
  • Write email copy that maintains the Zapier human brand tone while staying clear and concise about what’s happening and what users should expect.
  • Dig into data to understand why a particular segment is converting so well (or poorly). Deliver conclusions to the pricing and packaging Steerco.
  • Work with the head of pricing and packaging, the CFO, and the FP&A team to project the impact of different pricing and packaging concepts.
  • Build deep understanding of the Zapier user journey (user funnel) and the User behavior on both sides of our marketplace. Then, help the projects that you’re working on pull the right levers.
  • Ensure a specific set of stakeholders complete their Monthly and Quarterly MBR and QBR review documentation. Write a summary of the cross-team themes.
  • Supporting the leader of a cross-functional strategic initiative on anything that makes them more effective.
  • Find every decision profile anyone in the company has written and summarize them into single table with decision, approver, date written, date completed. Setup a process to keep this up to date indefinitely.

As a part of our All Hands Support initiative, you’ll help customers have the best possible experience with Zapier.

 

Zapier Compensation Guiding Principles

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

  • Competitive: Zapier pays well among the technology sector.
  • Equitable: Consistent pay practices; competency-based pay.
  • Simple: Pay is well understood, and pay practices are built for scale.
  • Transparent: Zapiens know how pay works, including how their pay is determined.

 

The pay ranges for this role are:

United States: 94,500- 121,700 USD

Canada: 94,500- 121,700 CAD

United Kingdom: 49,000-73,600 GBP

 

A Candidate's compensation package is finalized once the interview process is concluded and accounts for experience, competencies (job knowledge, skills and abilities) and internal equity.

For more information on Zapier’s Total Rewards please click here.

 

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

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