Customer Service Representative, Manufacturing

Minerals Technologies

United States Remote only

Full time

Customer Service

Remote

Jan 6

Overview

Minerals Technologies Inc. (MTI) is a resource- and technology-based company that develops, produces and markets worldwide a broad range of specialty mineral, mineral-based and synthetic mineral products and related systems and services. The Company has three reportable segments: Specialty Minerals, Performance Materials, and Refractories.

MTI provides a business environment and promotes a culture that encourages all employees to contribute to our success. We have long been committed to the recruitment and advancement of the most talented and qualified people. We recognize that MTI’s ability to provide the highest caliber of products and services is enhanced by a workforce that reflects the diversity of the communities and countries in which we work.

 

What We Offer:

  • World Class Supplemental Health/Dental/Vision plans
  • Life Insurance
  • Spouse & Dependent Life Insurance
  • Short Term Disability
  • Educational Assistance
  • Employee Assistance Plan
  • Paid vacation & holidays

Position: Customer Service Representative

Location: North America | Canada | Mississauga, ON

 

Company Overview

Normerica, a subsidiary of Minerals Technologies Inc. provides private label and branded Pet products to large nationwide retailers and local independent chains.

We have an immediate opening for an experienced Customer Service Representative in the Pet Care division.

 

Job Summary

While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships. We strive to provide our customers with prompt and accurate service to promote customer loyalty.

Responsibilities

Primary Duties & Responsibilities

  • Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires
  • Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment and delivery
  • Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
  • Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
  • Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.
  • Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments
  • Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
  • Reports, monitors and provides feedback to customers on complaints and corrective actions
  • Other duties as assigned

Qualifications

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.


Education:

  • Associates degree preferred, but not required


Knowledge, Skills & Abilities:


  • Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task
  • At least 5 years experience as a Customer Service professional for a manufacturing company
  • Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus
  • Excellent Customer Service, written and verbal communication skills
  • A high degree of professionalism
  • Strong collaborative, problem solving and interpersonal skills
  • Great organizational and prioritizing abilities
  • Superior multi-tasking abilities and very detail oriented
  • Must be reliable and able to work independently under minimal supervision
  • Desire to work in a fast-paced environment


Travel: Minimal

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.


Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.


Work Hours:Full-time hours required


Safety Training: Per company policy


EOE | Only candidates under consideration will be contacted

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