Customer Success Manager

SuperDispatch

Must Live in United States Remote only

Full time

US$55-80k (annually)

Account Management

Remote

Jan 4

This job is no longer accepting applications.

Super Dispatch is looking for an experienced and highly motivated Customer Success Manager to join our growing team. Your mission as a Customer Success Manager is to retain customer's business and grow that business over time, develop customer relationships, and facilitate the learning and usage of all Super Dispatch products. This is an exciting opportunity for a talented individual to work for an early stage tech company with an established SaaS enabled marketplace platform.

Responsibilities:

  • Serve as the day to day contact for dedicated accounts
  • Understand client long and short-term goals and how Super Dispatch aligns with their business needs
  • Increase and retain your book of business
  • Onboard dedicated new Super Dispatch accounts
  • Decrease time period from initial contact to activation
  • Monitor and report on customer usage
  • Keep the CRM (Salesforce) updated, ensuring all information is accurate, relevant, and current
  • Remain knowledgeable and up to date on product improvements new product features
  • Develop and maintain customer relationships with quarterly check-ins
  • Participate in industry events, conferences, and customer visits as needed (minimal travel)

Candidate Profile:

  • 2+ years Customer Success Management/Account Management experience at a SaaS company preferred
  • Experience using Salesforce preferred
  • Highly motivated - you are a self starter with a strong work ethic
  • Excellent communication, interpersonal, and organizational skills - you are a great writer, speaker, and listener
  • Proactive - you act without being told what to do and regularly bring new ideas and perspectives
  • Open and positive - you have the willingness to learn and are open to criticism and new ideas
  • Flexibility - you adjust quickly to changing priorities and conditions, you respond positively to complexity and change
  • Emotional Intelligence - you can deeply empathize with our customers
  • Team player - you have a collaborative mindset and the ability build positive relationships with individuals across the organization
  • Organized - you have a strong attention to detail and area always looking to fix inefficiencies and correct details
  • Bonus points for logistics/transportation experience

Summary of Benefits:

  • Stock options
  • Unlimited Vacation (PTO)
  • 401k with company match
  • Health, dental, vision, and life insurance
  • 12 weeks of paid parental leave
  • Fully remote/work from home role
  • Growth opportunities
  • Gym membership/wellness stipend
  • Equipment provided

What We Do:

Super Dispatch is one of the fastest growing tech startups in Kansas City, and we're transforming the world of vehicle shipping. The Super Dispatch platform is a one-stop-shop for everything Carriers and Shippers need to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, Super Dispatch is the advanced auto transport experience taking carriers and shippers into the future.

Who We Are:

Our diverse team is comprised of highly motivated professionals with a passion for solving big problems with technology. Our core values are built around learning, growing, evolving, and continuous experimentation. We believe and practice taking bold risks. We embrace failure as a lesson. We put our team first. We are committed to supporting each other and helping each other grow on this journey.

Please note: U.S. Citizens and those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship at this time.

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