First Bank Service Center Rep -- Tier 1

First Bank

United States Remote only

Full time

Customer Service

Remote

Jan 3

Position Details

First Bank Service Center Rep -- Tier 1

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.

What You Will Be Doing

  • Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
  • Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
  • Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
  • Contributing to the accomplishment of individual, team and First Bank performance goals
  • Learn internal systems, processes and master quality service standards
  • Make connections with First Bank team members with whom you will be interacting most frequently
  • This is a "Work-Remote" position that requires a dedicated work area/space

Additional Details

What Do You Need for this Position?

  • High school diploma or general education degree (GED) required
  • A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
  • Previous contact call center experience preferred.
  • Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.
  • Multi-lingual, a plus
  • U.S. Military Veterans are encouraged to apply

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

 

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

 

Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.

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