Live Chat Agent

ZIP EXPRESS Transportation & Logistics

This Role is for US Residents Only Remote only

Full time

US$23-34 (hourly)

Customer Service / Chat

No Phone Remote

Dec 13

This job is no longer accepting applications.

Responsibilities:

  • Answers incoming customer live chats regarding website navigation issues, service questions,and general client concerns
  • Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
  • Create relationships with new customers to better understand and achieve their needs
  • Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed


What you need for this role:

  • Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
  • Keyboarding and internet experience needed
  • Strong communication and interpersonal skills- including written and verbal
  • Upbeat, positive attitude, and professional demeanor
  • Articulate and well accustomed to a client-facing role
  • Ability to compose professional emails
  • Bilingual (Spanish) is a plus, but not required

What you'll get:

  • Be a part of a group of diverse, energetic professionals who play as hard as they work
  • Plenty of room for upward career mobility
  • A satisfying and challenging place to be every day

This Role is for US Residents Only

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