Live Chat Agent

Responsibilities:

• Answers incoming customer live chats regarding website navigation issues, service questions,and general client concerns
• Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed

What you need for this role:

• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
• Keyboarding and internet experience needed
• Strong communication and interpersonal skills- including written and verbal
• Upbeat, positive attitude, and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails
• Bilingual (Spanish) is a plus, but not required

What you'll get:

• Be a part of a group of diverse, energetic professionals who play as hard as they work
• Plenty of room for upward career mobility
• A satisfying and challenging place to be every day

This Role is for US Residents Only