Trilingual Helpdesk Technician - Portuguese, English, and Spanish (Remote)

Position is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Note: May be internal and external client-focused for company-hosted web-enabled solutions.

Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position.

• Provide professional end-user support via telephone, email, chat or web submits.
• Provide restorative or maintenance actions to resolve end-user problems.
• Responds tend-user problems based on standard procedures.
• Track incidents and calls, including but not limited to, entering data into the ticketing system timely and accurately.
• May be responsible for ensuring systems are configured properly.
• Availability to work Monday - Sunday shifts from 6am - 11pm, any shift assigned Attendance and schedule adherence are requirements of this position as shifts rotate
• Provide professional end-user support via telephone, email or web submits.
• Provide restorative or maintenance actions to resolve end-user problems.
• Responds tend-user problems based on standard procedures.
• Track incidents and calls, including but not limited to, entering data into the ticketing system timely and accurately.
• May be responsible for ensuring systems are configured properly.
• Excellent customer service skills and be able to communicate problems/issues to customers in a non-technical manner
• Excellent in oral and written English, as well as fluent Portuguese and Spanish
• Ability to work in a team environment
• 0-1 years retail call center experience a plus, but not required
• Good working knowledge in PC hardware and software diagnosis and troubleshooting.
• Knowledge of Microsoft Office / O365
• Browser troubleshooting knowledge, specifically Chrome and Edge
• Knowledge of iOS / Mac / iPhone, iPad troubleshooting

Job Type: Full-time

Salary: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Please confirm you're willing to work remotely -
• Best number to reach you?
• Best time to call you? Please provide 3 slots so we can call you as soon as possible
• Tax Term: Are you amenable to work on W2?
• Total years of helpdesk support experience?
• Do you have experience in Active Directory?
• Do you have experience in a call center?
• Are you amenable to work on a shifting and rotating schedule?
• Willing to accept $21-$23 an hour pay rate?

Language:

• English (Required)
• Spanish (Required)
• Portuguese (Required)

Work Location: Remote