Email Chat / Online Correspondence Specialist
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FULLY REMOTE- Email/Chat Correspondance Specialist
Our client, Empower Retirement, is seeking two Email/Chat Correspondance Specialists for their Participant Services team - contract now through April 21st, 2023. This team supports plan participants with online communication. If you are interested in an entry-level opportunity within the retirement services industry, please apply.
Pay Range: $17.74 - $23.65
Hours: Monday-Friday 8:00 am - 6:00 pm MST (start 8:00 - 9:00 am MST)
What you will do:
· Provide written responses to participant emails, website chat requests, and/or requests for custom letters
· Provide timely communication and customer support
What you will bring:
· Bachelor's degree or an equivalent work experience
· Two years customer service experience
· Proficiency in Word, Excel, and Outlook
· Proven communication skills both verbal and written
What will set you apart:
· Email chat / Online Correspondance experience
· Previous database experience
· A passion for providing quality customer service and finance/retirement
· Capability to adapt communication style while servicing our diverse customer base
· Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
Internet and Connection Requirements:
· High-speed internet required. Minimum service level of 50Mbps download and 10Mbps upload to ensure the best service quality.
Contract position now through April 21st, 2023. *FULLY REMOTE* and equipment included!
Please submit your MS Word resume with your online application.
Related terms: entry-level, communications, finance degree, marketing communications, social media, chat, email operations, web chat, live chat, client services.
Job Types: Temporary, Contract
Pay: $17.00 - $24.00 per hour
- Dental insurance
- Health insurance
- Life insurance
- Paid training
- Vision insurance
- Work from home
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
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