Remote Customer Service Representative

PJ'S Coffee of New Orleans -- We are hiring a Customer Service Representative to manage customer queries and complaints. Answer in-bound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns.

ESSENTIAL JOB FUNCTIONS:

· Have full range of motion in wrists, fingers, and thumbs

· Have normal or corrected vision to read computer screens and printouts

· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone

· Perform basic math functions including addition, subtraction, multiplication and fractions

· Strong oral and interpersonal communication skills

· Meet client guidelines and have clear understanding of client policies

SPECIFIC DUTIES:

• Answer all questions and guide borrowers through the application process
• Update consumers account information during and after each call.
• Identify payment options; setup payment arrangements as appropriate.
• Must have good customer service skills and ability to work in a team environment.
• Initiate effective outbound calls and receive inbound calls.
• Produce and arrange payment solutions for customers.
• Provide account updates to management as appropriate.
• Ensure client/company quality standards are met
• Work assigned group of accounts
• Assure the best interests of the company are maintained.
• Provide management with information on any suspected work or personnel problems.
• Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

• Maintain professional, courteous treatment of clients, coworkers, and consumers
• Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
• Meet FMA’s Standards for attendance and promptness.
• Demonstrate problem solving ability
• Excellent computer skills
• Working knowledge of billing practices and techniques
• Excellent verbal and written communications skills
• Ability to handle problems
• A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

• High school Diploma or equivalent.
• Previous customer service billing experience a plus
• Basic Microsoft office applications

Job Type: Full-time, Part-time

Pay: From $19.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• Yes

Job Types: Full-time, Part-time, Temporary

Pay: $19.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Work Location: Remote