Remote Customer Service Representative

PJ'S Coffee of New Orleans

Must Reside in USA Remote only

Full time

US$19-29 (hourly)

Customer Service

Remote

Dec 5

This job is no longer accepting applications.

PJ'S Coffee of New Orleans -- We are hiring a Customer Service Representative to manage customer queries and complaints. Answer in-bound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns.

ESSENTIAL JOB FUNCTIONS:

· Have full range of motion in wrists, fingers, and thumbs

· Have normal or corrected vision to read computer screens and printouts

· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone

· Perform basic math functions including addition, subtraction, multiplication and fractions

· Strong oral and interpersonal communication skills

· Meet client guidelines and have clear understanding of client policies

SPECIFIC DUTIES:

  • Answer all questions and guide borrowers through the application process
  • Update consumers account information during and after each call.
  • Identify payment options; setup payment arrangements as appropriate.
  • Must have good customer service skills and ability to work in a team environment.
  • Initiate effective outbound calls and receive inbound calls.
  • Produce and arrange payment solutions for customers.
  • Provide account updates to management as appropriate.
  • Ensure client/company quality standards are met
  • Work assigned group of accounts
  • Assure the best interests of the company are maintained.
  • Provide management with information on any suspected work or personnel problems.
  • Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

  • Maintain professional, courteous treatment of clients, coworkers, and consumers
  • Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
  • Meet FMA’s Standards for attendance and promptness.
  • Demonstrate problem solving ability
  • Excellent computer skills
  • Working knowledge of billing practices and techniques
  • Excellent verbal and written communications skills
  • Ability to handle problems
  • A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

  • High school Diploma or equivalent.
  • Previous customer service billing experience a plus
  • Basic Microsoft office applications

Job Type: Full-time, Part-time

Pay: From $19.00 - $29.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 2 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • Yes

Job Types: Full-time, Part-time, Temporary

Pay: $19.00 - $29.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Signing bonus

Work Location: Remote

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