Member Services Specialist

Pathfinders is working with a leading health plan firm offering over 50 years of expertise. We are currently seeking experienced healthcare representatives. This is an exciting opportunity to join a growing team and expand your career in healthcare! We offer competitive benefits after a short probationary period!

We are seeking highly motivated individuals to join our team! In this role you will be the primary point of contact for members inquiring about benefits plans.

Responsibilities:

· Act as an advocate for members by guiding them through the healthcare experience and educating members on resources.

· Deliver customer service via phone, email, and portals

· Provide information regarding benefit administration, Flexible Spending Accounts, Health Savings Accounts, etc

· Resolve member issues

· Educate members on services in conjunction with benefit to optimize the member experience

Requirements:

• 1+ years in corporate healthcare
• Knowledge of benefits/insurance or medical billing is a plus
• ICD-10, CPT coding, medical claims forms experience is a plus
• Strong communication skills
• Proficient in MS Office

Details:

· Full Time, Shifts available M-F between 8am-7pm CST

· Location: Fully Remote (equipment is provided)

· Candidates MUST be able to start training on October 31st (NO time off in the first 6-8 weeks

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Schedule:

• Monday to Friday

Work Location: Remote