Customer Service Representative

National Computing Group

United States Remote only

Full time

US$25 (hourly)

Customer Service

Remote

Nov 17

Remote Limited to East Coast and ideally Northeast

Accountable to achieve highest customer satisfaction based on pro-active communication to internal and external stakeholders. Establish one face to the customer as problem solver and trusted contact for high customer loyalty.

  • Customer order management (customer contact, timely order entry and processing, order confirmation, price maintenance, availability check of material)
  • Process customer inquiries regarding order status, shipment timing, etc.
  • Identification of customer requirements and proactively suggest solutions
  • Constant review of inventory and replenishment planning with Production Planner
  • Track order status (internal / external), delivery time, and invoicing
  • Work in conjunction with 3 rd party logistics providers to troubleshoot any shipping problems as they occur
  • Work in conjunction with 3 rd party warehouse providers on any order fulfillment questions
  • Perform customer master data requests and maintenance within the systems

Education: College degree and 1 year or 5 years experience in Customer Service related field

  • System/tools: Experience in Microsoft Office tools and SAP
  • Soft skills: Good communication skills, both written and verbal; problem solving / continuous improvement working attitude; self-starter

Job Type: Contract

Pay: $25.00 per hour

Benefits:

  • 401(k)

Schedule:

  • Monday to Friday

Work Location: Remote

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