New Patient Access Representative

Cancer Treatment Centers of America

United States Remote only

Full time

Oct 11

Job Description

New Patient Access RepresentativeCancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours M-F 8-5pm PST or 9-6pm PST

The New Patient Access Rep is the point-of-contact for prospective patient, caregiver and physician referral phone calls and chats. Their role is to actively listen and seek to understand caller/chatter needs, translate those needs into specific possibilities of care, speak confidently and accurately to our hospital’s key differentiators, provide lead management follow up and schedule appointments. They are responsible for acquiring, maintaining and demonstrating a high level of specialized knowledge in such areas as oncology, cancer treatments, insurance offerings, hospital specialties and the scheduling systems. They are accountable for delivering on both customer service and patient acquisition goals. In doing so, they need to gain a deep understanding of prospects’ needs and barriers and be able to leverage our hospitals offerings to overcome these barriers in order to bring in patients for an appointment at one of our locations.

Skills, Education and Additional Information

  • High School Diploma required
  • College Education (BA, BS) preferred. Emphasis in Business/Marketing/Sales/Healthcare related field etc. a plus
  • 5+ years experience in pharma, life insurance, financial services, mortgage brokerage, long-term care insurance or a similar industry
  • Achievement oriented
  • Familiarity with healthcare services/oncology is preferred
  • Working knowledge of Oncology/Healthcare services is preferred


We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

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