Associate Community Manager - Spanish - Fantasy-Genre Entertainment (2410)

ModSquad

Europe, Middle East, Africa (EMEA) Remote only

Full time

Customer Service / Chat

Remote No Phone

Oct 5

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Community Management!


Do you have a Community Management background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!


If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.


Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.


We need a new Spanish ACM to monitor and help moderate social media channels (Twitter, Facebook and Instagram) related to fantasy genre entertainment. 


You’ll work on a social media tool (Khoros) and on native platforms, where you’ll have to monitor the discussion on different threads.


Our objective is to help the studio to gauge the mood of the community and identify any trend. 

Responsibilities include:

  • Social listening in groups and communities to gather the last trends
  • Identifying influencers and reviewing their feedback
  • Moderating content on the platform following approved processes and adhering to strict client guidelines
  • Keeping up to date on all procedures
  • Submitting timely shift reports detailing all activity from each shift

Key Skills:

  • Familiarity with a moderation tool (Khoros preferred)
  • Familiarity with YouTube, Facebook, Twitter and Instagram
  • Passionate about fantasy genre
  • Aware of online trends
  • Critical thinking
  • Professional Spanish proficiency
  • Excellent English level required
  • Excellent understanding of Spanish internet slang (both from Spain and Latin America)

Commitment:

90 days

20 hrs/week


Language Required:

English, Spanish


About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes the NFL, Zendesk, Topps, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.


ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.


#workfromhome #remote #modsquad  #wearethemods #customersupport #emailsupport 

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