Auto Claim Specialist


Arizona, United States Remote

Full time

US$70k (annually)

Business Operations


Aug 24

Claims Specialist, Auto

Branch was founded with a mission to restore insurance back to its original intent - a force for communal good. To that end, we’re hard at work revolutionizing Home and Auto insurance, making it simpler to buy and actually built to save people money. 

As a Claims Specialist at Branch, you’ll be assisting Branch members in their time of greatest need. When an auto claim is reported, you’ll be the face and voice of Branch to our member, ensuring they feel comfortable and have clear expectations about the claims process.

We’re building a technology-first and data-driven claims experience to enhance client experience while eliminating traditional claims inefficiencies. We are in need of an experienced claims professional to investigate and resolve auto claims of varying complexity. The ideal candidate will be a member-focused “do-er”. They should not be afraid to roll their sleeves up to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to the Branch members.


 Branch is remote native, so this position may be located anywhere in the U.S. (although Ohio is strongly preferred) with occasional travel to Columbus, OH (HQ).

Key Responsibilities

  • Investigate and resolve auto claims from beginning to end as quickly as possible.
  • Detailed documentation of claims.
  • Interview all relevant parties to determine coverage and liability.
  • Review and make decision on auto estimates completed by third parties.
  • Willing to go “above and beyond” to deliver an industry-leading member experience.
  • Proactively keep all relevant parties apprised of claim status.
  • Resolve all claims in accordance with state guidelines. 

Skills Knowledge and Expertise

  • Bachelor’s degree or equivalent experience. 
  • Two (2) or more years of auto claims experience including liability. investigations and bodily injury evaluation and settlement. 
  • Broad knowledge of auto coverage and endorsements.
  • Proficient using the Microsoft Office suite of programs with an emphasis on Word and Excel.
  • Ability to travel when needed, including CAT deployment.
  • Insurance designation (AIC, SCLA, CPCU, etc.) is a plus.
  • Adjuster license and experience handling claims in multiple states is preferred.
  • Creative, out of the box thinker who has a passion for helping others.
  • Experience with resolving litigated claims including directing outside panel counsel is preferred.
  • Ability to “Call the Play” with imperfect information.
  • Some experience in auto estimating is a plus.
  • Experience working remotely is preferred. 
  • Superior time management skills and a creative problem-solver who can react to market changes, handle day-to-day issues and lead special projects when needed.
  • Ability to work independently. 
  • Instinctually identify opportunities and create data-supported solutions. 


  • Health insurance for you and your family.
  • A $150/month contribution to a Health Savings Account (HSA), administered by Branch. 
  • Unlimited vacation days.
  • Prime Real Estate benefits with the opportunity to work remotely. 
  • Participation in Branch’s 401K program with match potential

About Branch Insurance

It’s time we see the forest through the trees.

At Branch, we think insurance has lost its way. We’re restoring insurance back to its original intent: a force for communal good. We’re getting back to getting each other's back. 

Introducing Bundled Home & Auto Insurance powered by community.

At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer – All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Apply for this position Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume