Implementation Specialist

Navia Benefit Solutions

**PREFERENCE GIVEN TO THOSE CANDIDATES RESIDING IN THE FOLLOWING STATES: AZ, CA ,CO, FL, GA, IN, KS, MI, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, AND WA** Remote only

Full time

US$45-60k (annually)

Customer Service

Remote

Aug 23

**PREFERENCE GIVEN TO THOSE CANDIDATES RESIDING IN THE FOLLOWING STATES: AZ, CA ,CO, FL, GA, IN, KS, MI, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, AND WA**

Position Summary

The Implementation Specialist processes new clients during product delivery. He/She will ensure the implementation projects are executed accordingly for all accounts assigned to them. The position will support and engage employers/clients accordingly to complete the project.

Essential Functions

  • Lead the customer through the application and introduction of a Navia benefits plan
  • Instruct the customer on the regulatory and operational nature of their benefits
  • Perform the technical setup of customer information in Navia applications
  • Responsible for monitoring participation in the plan as enrollment begins through the first 3-4 months of the benefit
  • Responsible for successful implementation of all plan processes and operation through the first 3-4 months of the benefit
  • As appropriate, coordinate and assist in the execution of targeted efforts to increase participation and satisfaction at Navia employers
  • Assist with the planning, implementation duties and migration of data for acquired clients
  • Other duties as assigned

Requirements

  • 1-2 years’ experience in a customer-facing role (consulting, sales support, account management).
  • Strong planning and project management skills.
  • Ability to work independently and provide leadership and guidance to both Navia and customer resources.
  • Basic computer skills and ability to lead customers through demonstrations and usage of transactional Web-based applications.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: Remote

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