Internal Data Resources

Internal Data Resources

United States Remote only

Full time

US$18-20 (hourly)

IT

Remote

Aug 23

IDR is seeking a Help Desk Analyst to join one of our clients in Nashville, TN. If you are looking for an opportunity to join an established organization and work within an innovative, family-oriented culture, please apply today!

Position Overview for the Help Desk Analyst:

  • Provide technical assistance to internal employees
  • Answer technical questions via phone, email, and in-person
  • Clearly, document work performed using the ticketing system
  • Escalate complex issues to the appropriate department
  • Assist in Password Resets and Locked out accounts

Required Experience for the Help Desk Analyst:

  • At least 1 year of professional experience in a Help Desk or Service Desk role
  • Proven experience in an inbound Help Desk/call center environment
  • Experience working with a ticketing system
  • Excellent customer service
  • Basic technical support knowledge – specifically around desktops, laptops, Windows, MS Office, printers, etc.
  • Excellent troubleshooting skills
  • Must be a team player and eager to learn
  • Excellent verbal and written communication skills
  • A+ Certification desired

What’s in it for the Help Desk Analyst?

  • Full Benefits! (Medical, Vision, Dental, and more!)
  • Competitive compensation
  • Opportunity to get in with an industry-leading organization
  • Team-oriented culture

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Help desk: 2 years (Preferred)
  • Software troubleshooting: 2 years (Preferred)

Work Location: Remote

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

{{notification.msg}}