Internal Data Resources

Internal Data Resources

United States Remote only

Full time

US$18-20 (hourly)



Aug 23

IDR is seeking a Help Desk Analyst to join one of our clients in Nashville, TN. If you are looking for an opportunity to join an established organization and work within an innovative, family-oriented culture, please apply today!

Position Overview for the Help Desk Analyst:

  • Provide technical assistance to internal employees
  • Answer technical questions via phone, email, and in-person
  • Clearly, document work performed using the ticketing system
  • Escalate complex issues to the appropriate department
  • Assist in Password Resets and Locked out accounts

Required Experience for the Help Desk Analyst:

  • At least 1 year of professional experience in a Help Desk or Service Desk role
  • Proven experience in an inbound Help Desk/call center environment
  • Experience working with a ticketing system
  • Excellent customer service
  • Basic technical support knowledge – specifically around desktops, laptops, Windows, MS Office, printers, etc.
  • Excellent troubleshooting skills
  • Must be a team player and eager to learn
  • Excellent verbal and written communication skills
  • A+ Certification desired

What’s in it for the Help Desk Analyst?

  • Full Benefits! (Medical, Vision, Dental, and more!)
  • Competitive compensation
  • Opportunity to get in with an industry-leading organization
  • Team-oriented culture

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

Job Type: Contract

Pay: $18.00 - $20.00 per hour


  • Dental insurance
  • Health insurance
  • Vision insurance


  • 8 hour shift


  • Help desk: 2 years (Preferred)
  • Software troubleshooting: 2 years (Preferred)

Work Location: Remote

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