Member Outreach Representative - Remote

Sentara Healthcare

*Candidates must have a current residence in one of the follow states or being willing to relocate: FL, GA, IN, MD, NV, SC, NC, SD, TN, TX, WA, VA, WV, WI Remote only

Full time

Customer Service

Remote

Aug 19

Overview

Work Shift

First (Days) (United States of America)Sentara Virginia Premier Health Plan is seeking a Member Outreach Representative - *Remote

The Member Outreach Representative directly initiates outbound member outreach and education calls, following presentation scripts, and capturing health assessment and other member data as directed, using automated database. Probes for member understanding of plan benefits and rules and assesses for barriers to access or compliance.


Education:

High School Grad or Equivalent

Experience:

Two years related experience in clerical, customer relations, customer service or health plan health coaching required

*Candidates must have a current residence in one of the follow states or being willing to relocate: FL, GA, IN, MD, NV, SC, NC, SD, TN, TX, WA, VA, WV, WI

Job Summary

Qualifications:

HS - High School Grad or Equivalent (Required)Clerical, Customer Relations, Customer Service, Health CoachingSkills

Microsoft Excel, Microsoft Word, Typing Speed 30+ WPMSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.


In support of our mission “to improve health every day,” this is a tobacco-free environment.

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