Claims Customer Care Associate
Pay Range: $40,000 – $46,950 annually
*** Salary is dependent on location ***
Currently hiring for afternoon/evening shifts
Working schedule will be an 8 hour shift with various start times at 1:30 PM EST or later Must be flexible with availability.
***Hiring in all states with the exception of: Hawaii, and Califorina ***
Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.
- Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset)
- Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed
- Efficient worker: In our fast-paced environment, you’ll handle customers’ needs—quickly, effectively and in a friendly, caring manner—to meet our Claims Service Center goals
- Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
- Clear communicator:You’ll provide policyholders with the information they need by clearly setting expectations and outlining next step
Primary Location: Remote
Education Level: High School Diploma/GED
Travel: As Needed
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