Claims Customer Care Associate

Liberty Mutual Insurance

Hiring in all states with the exception of: Hawaii, and California Remote only

Full time

US$40-47k (annually)

Customer Service


Aug 15

Pay Range: $40,000 – $46,950 annually 

*** Salary is dependent on location *** 

Currently hiring for afternoon/evening shifts

Working schedule will be an 8 hour shift with various start times at 1:30 PM EST or later  Must be flexible with availability.

***Hiring in all states with the exception of: Hawaii, and Califorina ***


Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.


  • Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset)
  • Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed
  • Efficient worker: In our fast-paced environment, you’ll handle customers’ needs—quickly, effectively and in a friendly, caring manner—to meet our Claims Service Center goals
  • Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
  • Clear communicator:You’ll provide policyholders with the information they need by clearly setting expectations and outlining next step

Job Specifications:

Reference: 2022-50100-2

Category: Claims

Primary Location: Remote

Additional Locations:

Schedule: Full-Time

Salary: USD-$40,000.00-–-$46,950.00-/-Year

Education Level: High School Diploma/GED

Travel: As Needed

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