Customer Service Remote Agent

Lands' End

United States - We are not accepting applications for residents of: AK, AR, CA, HI, KS, MT, NM, NY, RI, SD, VT, DC, WV, PR, or outside of the United States. Remote only

Full time

Customer Service

Remote Flexible Schedule

Aug 12

Become a member of our legendary Customer Service Team. Train and work from the comfort of your home office. Seasonal and year-round positions available for our day shifts.

If you’d like the ability to go above and beyond for your customers as a remote agent, we invite you to become a member of our legendary Customer Service Team, voted America’s Best Customer Service by Newsweek. We believe every customer deserves the absolute best. That’s just what you’ll deliver, each step of the way.

After completing our world-class paid training from the comfort of your home office, you will have the ability to assist our customers in a professional, courteous, and helpful manner.

Prior experience includes:

  • Great customer service skills.
  • Enthusiastic, friendly, and professional verbal communications.
  • Proficient with the internet, data entry, and the ability to swiftly move between multiple programs.
  • Comfortable independently troubleshooting computer issues.
  • Highly reliable and punctual.
  • Organized, accurate, and detail oriented.

Starting Pay: $16.50/hour

+ $1/hr weekend premium starting Friday at Noon through Sunday at 11:59 pm

Paid Training:

Monday-Friday, 8:00 a.m.-4:00 p.m. CST for two weeks

Various start dates available September through October.

Availability after Training:

Three shifts per week with one being Saturday or Sunday

Select start time between 8:00-10:00 a.m., end time 6:00 p.m. CST

You may request one weekend off per month. Some weekends during special promotions and holiday peak will be excluded.


Holiday Peak Availability: Required workdays include Nov. 28, 29, Dec 5 and 6.

From Nov. 26 through Dec. 9, you must be available four shifts/week with one being Saturday or Sunday.


You will maintain the following technical requirements to ensure a great experience for our customers:

  • Dedicated stationary workspace with a closed door to ensure a noise-free office environment. Desk and chair that allows you to work safely and comfortably.
  • Consistently reliable high-speed internet supplied by a cable or DSL provider with minimum download speed of 30 megabits/second or greater. Wireless or satellite broadband service is not allowed.
  • Stand-alone monitor at least 24”; two monitors are recommended. The following are not compatible with the computer provided: TV, laptop, all-in-one computer, or tablet monitors.
  • Hard wired internet connection in your home office with modem/router connected within 6 feet of your desk. A phone landline is not required.
  • It is useful, but not required, to have access to a smartphone, tablet, or laptop for the ability to view training materials while practicing skills on your desktop.
  • Readiness to engage through the provided web camera for required meetings and training.

Lands’ End provides home agents with: Computer, keyboard, mouse, web camera & headset.

Physical Requirements:

This is a stationary position, continuously listening and talking with customers while working on a computer for 6–12-hour shifts.

Benefits:

Life, Vision, and Dental insurance are available to our part-time employees upon hire.

We are not accepting applications for residents of: AK, AR, CA, HI, KS, MT, NM, NY, RI, SD, VT, DC, WV, PR, or outside of the United States.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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