Private Events Assistant-TEMP position

Ruths' Chris Steak House

United States Remote only

Contract

US$21-23 (hourly)

Business Operations

Remote

Aug 12

ESSENTIAL JOB FUNCTIONS:

  • Utilize the Tripleseat discussion templates and event contract to interact with Private Dining guest via phone and/or email to confirm the details of the upcoming event or to answer any questions that arise.
  • Follow up with guest after the event to ensure guest satisfaction.
  • Communicates all event details to the local Restaurant Management group ensuring 100% clarity of details and expectations, validating information and menu, answering questions and passing guest contact on to the Restaurant Management team.
  • Keeps record of Guest contact information, interactions, and transactions in our reservation system and Tripleseat.
  • Monitor National Partner and broadcast event inbox and route inquiries to National Private Dining Program Support Coordinator.
  • Fully knowledgeable and efficient on the event booking management software.
  • Generate reports within the event booking management software as requested and send weekly reports for each PEC and submit to Manager, Sales & Support.
  • Assist in the coordination of catering, private dine menu request.
  • Backup for Regional Sales Support and Teams in other regions as needed, including managing PEC's locations completely while team member is out on PTO.
  • Manage Private Dining events on the books successfully and work pipeline of inquiries, prospects, tentative and definite bookings.
  • Work closely with PEC to generate new business and maintain contact with present accounts.
  • Responsible for assisting the Regional Sales Team with Private Dining events from organizations to execution, including delegation of responsibilities to Restaurant Team.
  • Administrative duties assigned as needed.
  • Additional duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Must be able to read, write, and demonstrate excellent verbal and written communication skills.
  • Excellent Customer Service skills.
  • Proficient computer skills, including Microsoft Word, Excel and Outlook TEAMS.
  • Strong keyboarding and data entry skills, alpha and numeric.
  • Ability to think well on his/her feet and to solve problems with ease and enjoyment.
  • Ability to deal with difficult clients or customers over the telephone, while exhibiting a consistent

level of professionalism.

  • Must exercise accuracy, discretion, good judgment, attention to detail, courtesy, tact and patience

Strong interpersonal skills; establishes and maintains good working relationships, friendly and polite

demeanor.

  • Must be able to work independently with minimal direction and supervision.
  • Strong organizational skills and attention to detail.
  • Ability to pass a verifiable background check.

EDUCATION AND WORK EXPERIENCE:

  • Bachelor’s Degree in Business, Marketing, or Communications preferred.
  • 1+ years of event or private dine coordination experience preferred.
  • 1-2 years in hospitality industry preferred.
  • Restaurant experience preferred.
  • Equivalent combination of education and experience.

NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruth’s Hospitality Group is an Equal Opportunity Employer

Job Types: Full-time, Temporary

Pay: $21.00 - $23.00 per hour

Schedule:

  • 8 hour shift

Experience:

  • Events management: 2 years (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: Remote

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

{{notification.msg}}