Customer Service Representative (Part Time) – Work from Home Nashville

CVS Health

Nashville, TN, USA Remote

Part time

US$17.5-27.16 (hourly)

Customer Service

Remote

Aug 4

Job Description

Customer Service Representative, Part Time

Bring your heart to work at CVS Health! Our Customer Care division of CVS Health’s Pharmacy Benefit Manager business is hiring 100s of Customer Care Representatives in your area!


Are you interested in a flexible work schedule and live in the state of Tennessee? An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company. We are currently hiring Part Time Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.


In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!


This position is fully remote WFH. You must meet WFH criteria including maintaining your own internet with approved speed requirements, secure workspace free from distractions, and a virtual office inspection. Adherence to HIPAA and governmental compliance are required in this role.


We have a comprehensive training program to ensure your success on the team. This includes 6 weeks of virtual training. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1!


Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering part time schedules starting at 20 hours a week. Days off and hours may vary. Scheduled start times will vary and rotate to support business needs Site hours are 7am-11pm CST, 7 days a week.


We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs including tuition reimbursement. We offer a complete time off package for full time colleagues including company paid holidays, PTO, and Floating Holidays. Benefit and PTO eligibility begins the month following your start day to ensure colleagues are receiving benefits sooner than ever!


Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel!


As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Equally, there are times where call volumes fall, and we may ask colleagues to reduce scheduled hours. Any requested increase or decrease to hours will be communicated with advance notice to a colleague and without impact to benefit eligibility. At CVS Health, we always seek to keep the colleague at the heart of what we do when meeting business demands.


Pay rates start at $17.50!


Our application process is 2 simple steps:

1. Apply online

2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Pay Range

The typical pay range for this role is:

Minimum: 17.02

Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

∙ 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

∙ Computer proficiency in Windows-based applications

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

∙ Ability to problem solve in a positive, productive manner

∙ Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

∙ Reliability and compliance with scheduling standards

∙ Ability to exhibit patience and empathy and express assurance and confidence

∙ Strong customer service skills, including courteous telephone etiquette and professionalism

∙ Strong oral, interpersonal and communication skills

Education

∙ High School Diploma or equivalent experience preferred

Business Overview

Bring your heart to CVS Health

Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.


Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day.

CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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