B2C Consultative Phone Sales - Puppies


United States Remote only

Full time

US$33.3-70k (annually)



Aug 4

Company Summary:

At PuppySpot, our mission is to be the most trusted name in dogs. We do this by placing happy, healthy puppies from vetted, responsible breeders into loving homes. We are a high-growth e-commerce marketplace that connects screened and vetted breeders with consumers looking to bring a puppy into their homes. With our No Puppy Mill Promise at the core of everything we do, our proprietary screening and compliance program rigorously screens breeders for standards that go significantly above and beyond federal and state regulations. PuppySpot’s enhanced screening process is the strictest in the country, includes site inspections, and has more than 100 points of emphasis for every puppy and its parents. Less than 10 percent of the breeders who enter the review process are accepted into our network, and those who aren’t accepted are told what they need to do to improve their standards. Our dedicated team members and partners always put the health and well-being of the puppy first so we can safely deliver puppies nationwide.




  • Laptop – Mac or Microsoft
  • Internet – wifi or ethernet
  • Phone
  • Webcam
  • Headset – optional


  • Handle customer contacts which involves answering questions, educating families, and placing puppies through online chat, phone, email, and SMS
  • Convert warm leads to revenue through building value proposition and urgency in the sale
  • Expertly track and exceed KPIs, including monthly placements and additional ancillary products
  • Make outbound, lead, and follow-up calls to potential customers by telephone to qualify leads and place puppies with additional services.
  • Answers inbound sales lead calls to convert calls into sales
  • Helps families choose the best puppy by serving as an expert to match lifestyles with breeds (size, temperament, hypoallergenic, energy, trainability)
  • Assist customers in understanding the PuppySpot difference value ads, such as 10-year health commitment, no puppy mill promise, industry-leading standards, and safest puppy travel packages
  • Recommend additional products for the new puppy, such as PupPack, AKC Reunite registration, virtual vet visits, and insurance
  • Solve all problems with a customer-first mentality and out of the box thinking when required

Skills and Experience

  • Associate degree OR 2+ years as a high performing salesperson
  • Strong phone presence and experience dialing dozens of leads per day
  • Fast-functioning computer user to manage CRM and virtual phone system
  • Highly adaptable and able to work in a startup environment where things change quickly
  • Excellent written and verbal communication skills - no fear of the phone or chat Ability to effectively prioritize tasks and manage time in a fast-paced environment


  • Full medical, vision, and dental
  • PTO & paid holidays
  • Flexible spending account
  • 401(k) retirement savings plan
  • Friends and Family Discount on any PuppySpot puppy
  • Growth opportunities
  • Ability to work weekend and evening shifts


  • Base Salary: $33,280
  • On-Target Total Compensation: $63,313

Job Type: Full-time

Pay: $33,280.00 - $70,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Vision insurance
  • Work from home


  • 8 hour shift
  • Evening shift
  • Weekend availability

Supplemental Pay:

  • Commission pay


  • Cold calling: 1 year (Preferred)

Work Location: Remote

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