Customer Service Specialist- Remote

Ecommerce Brands is seeking a Customer Service Specialist to join our fully remote team. You’ll join a crew of experts dedicated to delivering a best-in-class, remarkable customer experience while representing our family of brands on the front lines.

Whether it is helping to get an order back on track, assisting with refunds, or even delivering disappointing news, the ideal candidate demonstrates a passion for cultivating customer happiness and loyalty.

What you’ll do on a daily basis:

• Manage omni channel customer contacts (could be calls, emails or chats) related to order status, returns, or other customer service concerns/questions.
• Specific needs include, but are not limited to, Monday-Friday approximately 8a-5p PT.
• Read customer queues to develop an understanding of their underlying issues and frustrations.
• Consistently exhibit a positive and professional tone and personality to quickly develop customer rapport, whether on the phone or in writing.
• Take ownership of problems and excel at one-touch resolutions.
• Provide product solutions with empathy and clarity.
• Demonstrate a strong desire to exceed management expectations.
• Multi-task as needed with various order management systems.
• Process orders and requests with a high degree of accuracy and efficiency.
• Assist with other channels, projects, and teams, as needed, to ensure customer/business needs are met in a timely manner regardless of channel.

Qualifications:

• 2 or more years of customer service experience
• Positive can-do attitude, self-motivated and results-oriented
• A quiet, distraction-free working environment and reliable high-speed internet connection
• Basic understanding of automotive and eCommerce a plus
• High school diploma or equivalent required
• Technical aptitude is preferred

Strong relationships with our customers are our lifeblood. This individual must be able to work effectively in both a team setting and under minimal supervision.

Compensation/Benefits

• Hourly $20.00
• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Remote and Flexible Schedule
• Life insurance
• Paid time off

Ecommerce Brands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.