Content Moderation - Leads - Gaming Company

ModSquad

Anywhere Remote only

Part time

Customer Service / Chat

No Phone Remote Work From Anywhere/Global Flexible Schedule

Jun 6

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Content Moderation!  


Do you have a Content Moderation background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network! 


If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. 


Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.


Leads will be moderating chat for multiple titles as well as reviewing escalations from Tier 1 and Tier 2, deciding whether they should be escalated to the client, and communicating with the client to send those (sometimes includes calling them).


EXTREMELY IMPORTANT:

This project deals with potentially extreme content, with the potential for both images and text to be highly offensive. Moderators will need to be able to withstand hours of sorting through harsh language, vulgarity, hate speech, and sexual content. While we do have a program in place to minimize this impact, it is the core functionality of the project.


Project Hours (All Times Pacific):

24/7 with leads needed for overnights and weekends


Especially Seeking Availability:

Mondays - 12 am - 2 am, 6 am - 7 am, 4 pm - 9 pm

Tuesdays - 12am - 4 am, 6 am - 7 am, 4 pm - 9 pm

Wednesdays - 12 am - 4 am, 6am - 7 am, 4 pm - 9 pm

Thursdays - 12am - 2 am, 6 am - 7 am, 4 pm - 9 pm

Fridays - 12 am - 7 am, 4 pm - 9 pm

Saturdays - 12 pm - 2 pm, 3 pm - 4 pm, 8 pm - 9 pm

Sundays - 12 am - 3 am, 3 pm - 4 pm, 8 pm - 9 pm


Hourly Rate:

To be discussed in the interview phase


Commitment:

90 days (as needed)


What We Are Looking For:

  • Previous moderation experience and comfort discerning the urgency of several different types of escalations
  • A good understanding of card games, MOBAs, and online gaming, in general, to be able to grasp the context of the content being reviewed
  • A professional demeanor especially when speaking to the client
  • Experience with Gaming is a huge bonus!
  • Experience with Zendesk is a huge bonus!

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!


Please note: A Chromebook is not sufficient for ModSquad projects.


About ModSquad:

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.


ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.


#workfromhome #remote #modsquad  #wearethemods #customersupport #emailsupport 

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